If you haven't started at the beginning of this blog to find out what the issues are, you NEED to start there. This is the third post, to get to the older posts, scroll down and click on "older post".
As you read about Thursday May 5, you know that Pam at Bob Ledford's Adventure Motorhomes in Greer, SC really pissed me off so I posted a link to this blog all over the Internet including various FaceBook pages (Good Sam Club, Camping World, Camp Club USA, etc.). I also posted it on the Sandpiper RV FaceBook page. I know that they saw it because it's been removed.
Saturday, I get an email from Joe at Bob Ledford's telling me that he "just got a confirmation from Forest River" that the parts were shipped and that they should have them in 3-5 business days.
How Ironic!
I also talked to my good friend (David Ledford's cousin) again and he said that he called his aunt (David's Mom and she told him that David has had complaints about Pam before and that she would have a good talk with him. She also said that Pam is definitely NOT related. We'll just have to see if David is smart enough to get rid of the rabid bitch.
By the way, for those of you who don't know, Bob Ledford is close to 80 and retired so his son, David has taken over running the place. I purchased 2 different travel trailers, a pop up camper and 2 boats from Bob Ledford's over the years so I think that I've been a pretty decent customer. I bought this LEMON from a different dealer.
Sunday, May 8, 2011
Thursday, May 5, 2011
Continued bad service
This is the second post about this subject. You REALLY need to start at the beginning. Scroll down and click on "older post" to see the first one.
Well it seems as though the bad service not only runs thru Forest River RV but all the way thru it's network of dealers. Maybe I shouldn't really say that because the dealer in Bangor Maine was great but The one that I contacted in October, Bob Ledford's Adventure Motorhomes in Greer South Carolina just bitched me out today.
Six weeks ago they suppossedly ordered the parts that I needed from the manufacturer and we set an appointment to fix my unit for 2 weeks ago. Two weeks ago before I ran down there for nothing, I called to verify that all the parts were in. I was told that the axle springs came in from the axle manufacturer but that no parts came in yet from Forest River. Joe at Adventure Motorhomes said that he would check on things and call me back. At that time I also contacted Jeff Johnson at Forest River and he made some excuses as he always does and said he would take care of things.
Last week I tried to call Bob Ledford's but I was put on hold and left to wonder what was going to happen for at least 6 minutes so I hung up. The next day, I called and was put on hold for 10 minutes (I timed it) and hung up. Finally on Tuesday May 3rd, after being put on hold for 5 minutes, someone came back and asked to take a message. I left a message for Joe to call but two days later he still had not so I called today (May, 5) and asked to speak to David Ledford (the owner) and a very pushy and persistant, Pam, insisted that I tell her what I wanted. I told her that I wanted to share with David that I was receiving poor service and she said "I'm one of the owners so tell me."
I don't know if she is one of the owners or not but when I tried to discuss all the issues with her (on hold for 10 minutes, no return calls, no return emails, etc.) she became extremely defensive. I owned a business for 30 years and I personally always listened to customers in order to improve my business because I knew that they could always go somewhere else if they wanted to. I could tell that Pam really didn't give a shit about that. In fact, she told me to "go back to Minnesota where I bought it." She also said "we can't help it if you set your unit on fire" referring to my trying to explain the other dealerships that I've been to and why.
What a bitch!, and yes, I'd say it to her face.
Wow! Ironically as I'm typing this, My best friend called me (David Ledford's cousin, Bob's nephew) so I told him what happened and he informed me that he doesn't know any Pam and that she's defenitely not a Ledford. At least that got answered, it didn't make any sense to me that a business owner would act like that.
I left it with Pam that I wanted to get down there as soon as possible to at least have the springs replaced so I can safely tow it to Indiana so I could light it on fire in Forest River's parking lot. She had my blood boiling.
Well it seems as though the bad service not only runs thru Forest River RV but all the way thru it's network of dealers. Maybe I shouldn't really say that because the dealer in Bangor Maine was great but The one that I contacted in October, Bob Ledford's Adventure Motorhomes in Greer South Carolina just bitched me out today.
Six weeks ago they suppossedly ordered the parts that I needed from the manufacturer and we set an appointment to fix my unit for 2 weeks ago. Two weeks ago before I ran down there for nothing, I called to verify that all the parts were in. I was told that the axle springs came in from the axle manufacturer but that no parts came in yet from Forest River. Joe at Adventure Motorhomes said that he would check on things and call me back. At that time I also contacted Jeff Johnson at Forest River and he made some excuses as he always does and said he would take care of things.
Last week I tried to call Bob Ledford's but I was put on hold and left to wonder what was going to happen for at least 6 minutes so I hung up. The next day, I called and was put on hold for 10 minutes (I timed it) and hung up. Finally on Tuesday May 3rd, after being put on hold for 5 minutes, someone came back and asked to take a message. I left a message for Joe to call but two days later he still had not so I called today (May, 5) and asked to speak to David Ledford (the owner) and a very pushy and persistant, Pam, insisted that I tell her what I wanted. I told her that I wanted to share with David that I was receiving poor service and she said "I'm one of the owners so tell me."
I don't know if she is one of the owners or not but when I tried to discuss all the issues with her (on hold for 10 minutes, no return calls, no return emails, etc.) she became extremely defensive. I owned a business for 30 years and I personally always listened to customers in order to improve my business because I knew that they could always go somewhere else if they wanted to. I could tell that Pam really didn't give a shit about that. In fact, she told me to "go back to Minnesota where I bought it." She also said "we can't help it if you set your unit on fire" referring to my trying to explain the other dealerships that I've been to and why.
What a bitch!, and yes, I'd say it to her face.
Wow! Ironically as I'm typing this, My best friend called me (David Ledford's cousin, Bob's nephew) so I told him what happened and he informed me that he doesn't know any Pam and that she's defenitely not a Ledford. At least that got answered, it didn't make any sense to me that a business owner would act like that.
I left it with Pam that I wanted to get down there as soon as possible to at least have the springs replaced so I can safely tow it to Indiana so I could light it on fire in Forest River's parking lot. She had my blood boiling.
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